Safety is our #1 priority at Hawkins County Gas. We strive to make our customers feel comfortable and safe at all times. In the event of an emergency, call our 24-hour emergency line at (423) 272-8841 or (423) 357-8585. If your call is not answered please dial 911 and report your emergency.
The heating value of gas (or its calorific value) is an important factor in its purchase and sale. This "heat content" of the fuel is the principal measure of its ability to perform a heating service.
Gas is sold on a “therm” basis. It is measured at each customer meter on a volume basis; expressed in hundreds of cubic feet. The volume of gas measured is multiplied by its BTU heating value to determine the amount of therms used by a customer during a billing cycle. The BTU heating factor varies and is measured by those who sell and transport natural gas to us here at Hawkins County Gas. A water flow calorimeter is used to measure the BTU heating factor and is averaged for use during the billing period.
Our average BTU factor varies each month. A higher BTU factor results in fewer cubic feet of natural gas required to produce a given amount of heat; a lower BTU factor results in more cubic feet of natural gas required to produce the same amount of heat.
HOW WE CALCULATE YOUR BILL
Hawkins County Gas reads your natural gas meter each month and records the reading in hundred cubic feet (CCF). In many cases, the meter reader utilizes electronic technology that does not require access to your property, saving our customers money by keeping our costs low. Even with this money-saving technology safety comes first, and each meter is physically checked at certain times each year as a double check of the technology and to ensure your meter is working properly.
After the meter reading is taken we...
Take the current meter reading and subtract the previous month meter reading to get the volume of natural gas in cubic feet (CCF).
Multiply the natural gas volume by the average monthly BTU factor given to us by the Pipeline to determine the number of therms used.
Multiply the number of thems used by the appropriate rate code given in the Rate Sheet gives us the amount of your bill.
WHEN IS MY BILL DUE?
The due date is printed on each statement in the box labeled AMOUNT DUE. In order to avoid a late charge, your payment must be postmarked or received in our office by the due date. Failure to receive your bill does not release you from your payment obligation. Late charges are promptly applied according to the due date printed on your statement. Payments received by mail postmarked on the due date will not be subject to a late charge.
WILL I GET A SECOND NOTICE OF PAYMENT DUE?
A separate second notice will NOT be mailed. The regular monthly statement indicating a "previous balance" for gas exceeding $30.00 will alert the customer to a "Disconnect Date".
WHAT ARE MY OPTIONS IF I CANNOT PAY BY THE DISCONNECT DATE?
Every effort is made to work with customers having difficulties paying their bill, however, it is the customer's responsibility to pay or make acceptable alternative payment arrangements with our office by the "Disconnect Date". Once a serviceman makes a trip to disconnect for non-payment, the Reconnect Fee will apply and the only satisfactory payment arrangement is same day payment in full.