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Customer Owned Lines

Safety is our #1 priority at Hawkins County Gas.  We strive to make our customers feel comfortable and safe at all times.  In the event of an emergency, call our 24-hour emergency line at (423) 272-8841 or (423) 357-8585.  If your call is not answered please dial 911 and report your emergency.

Safety is Everyone’s Responsibility:

Federal Regulation 192.16 requires that we notify you to exercise diligence regarding underground or buried gas piping. Buried pipe may be subject to leakage and/or corrosion (corrosion may occur on metallic pipe) and could potentially be subject to hazards if not maintained.

Buried gas piping should be:

  • Periodically inspected for leaks;

  • Periodically inspected for corrosion if the piping is metallic;

  • Repaired if any unsafe condition is discovered, or the flow of gas should be shut-off;

  • Located and marked in advance when excavation is performed or is about to be performed near the buried gas piping;

  • Excavated by hand when work is performed near the pipe.

Our Part

Hawkins County Gas owns, operates and maintains the Natural Gas distribution pipeline in our District, up to and including the Natural Gas meter. We do not own, operate or maintain gas piping downstream of the meter, though we are available to assist customers with their fuel line needs. We are required to notify you of the lines that belong to you, and your responsibilities under Federal Regulation 192.16.

Your Part

Any and all gas pipe downstream of the Natural Gas meter (the “building” side) belongs to you, the gas customer. It is the gas customer who is responsible for maintenance and operation of this portion of the fuel line system. We do not own the gas beyond the meter; therefore, we do not maintain or locate fuel lines. Commercial plumbers and/or heating contractors, including our own Customer Service Department, may be contacted when gas fuel lines need attention.

If you have any questions or comments, please feel free to contact us.

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