Pipeline Safety

Safety is our #1 priority at Hawkins County Gas.  We strive to make our customers feel comfortable and safe at all times.  In the event of an emergency, call our 24-hour emergency line at (423) 272-8841 or (423) 357-8585.  If your call is not answered please dial 911 and report your emergency.

Whether you are building an addition, laying a patio, planting a garden, or just digging a post hole for a mailbox, please don't dig through the natural gas lines.  Should you plan to do any digging, please contact Tennessee One Call by calling 811 at least three (3) days in advance, except in the case of an emergency or pending emergency, so that Hawkins County Gas owned buried pipe may be located and marked for you at no charge.

All digging in the vicinity of piping should be carefully done by hand.  This will avoid the inconvenience of disrupted service, personal injury and expensive repairs.

The locate ticket you receive is only valid for fifteen (15) calendar days from the start dated indicated on the ticket, after which time, it expires.  If you wish to continue working beyond the expiration date, you must call in at least three (3) working days before the expiration date to renew your locate ticket, at which time you will be given a new ticket number.

If someone damages underground utilities without having the underground utilities marked, Tennessee law imposes civil penalties up to $10,000 in addition to actual damages, including repair and lost gas.

The complete state law is shown in its entirety by clicking on the link below.  Do NOT use the above quick summary as the complete representation of the law.  Tennessee One Call would be happy to clarify any questions you might have regarding the law and outline helpful guidelines and procedures of excavation.

Underground Utility Damage Prevention Act

Remember, if a gas main or service line is exposed during digging, call Hawkins County Gas at (423) 272-8841.  A representative will be dispatched to inspect the exposed pipe.  Proper attention to pipe that has been exposed will prevent problems later.