Mt. Carmel Office
8:00 AM to 5:00 PM Monday - Friday
Closed Saturdays, Sundays, and Holidays
After Hours: (423) 272-8841
DALLAS, Texas – January 6, 2014 – Atmos Energy Corporation says beware of a widespread email scam which portrays a bogus bill from Atmos Energy. The emails have been sent to Atmos Energy customers as well as people who are not customers throughout the United States.
"The fraudulent billing message references a fake account number and contains links to spam," said Jennifer Ryan, Atmos Energy Media Relations Director. "The email provides links to view your bill but if the recipient clicks on the link it takes them to a compromised website that harbours malware. We are asking anyone who receives this email to delete it immediately and do not click on any links."
Ryan also says if you are an Atmos Energy customer who receives this email and the account number displayed in the email does not match your Atmos Energy account number or the email appears suspicious, please do not click on any hyperlinks. Instead, visit http://www.atmosenergy.com/ and log into your account to review your statements.
If you have any questions regarding this scam, please contact Atmos Energy toll-free at 1-888-286-6700.
About Atmos Energy
Atmos Energy Corporation, headquartered in Dallas, is one of the country's largest natural-gas-only distributors, serving more than three million natural gas distribution customers in more than 1,400 communities in eight states from the Blue Ridge Mountains in the East to the Rocky Mountains in the West. Atmos Energy manages company-owned natural gas pipeline systems in Texas and also provides natural gas marketing and procurement services to industrial, commercial and municipal customers primarily in the Midwest and Southeast. For more information, visit www.atmosenergy.com . Atmos Energy can also be accessed through social media platforms such as Facebook, Twitter and YouTube.
In order to apply for service with Hawkins County Gas, customers must appear in our office with a valid picture id. The application may be printed from this website, but can no longer be mailed to our offices.
Most everyone in our county is familiar with Hawkins County Gas Utility but many may not realize that we receive our natural gas from a vast network of gas pipelines that stretch across the US. The purpose of these underground pipelines is to safely transport this vital fuel to heat homes and power business and vital industries. The transportation of natural gas through these pipelines is one of the safest methods of transporting energy. Hawkins County Gas Utility strives to operate its natural gas system with an emphasis on safety. We are bound by many Federal and State regulations to ensure the overall safety of the system. Nevertheless accidents can occur.
Call Before You Dig
The most common accident occurs when someone digs in the vicinity of a gas pipe and cuts the line. The easiest way to prevent this is to dial 811 before you dig. The Tennessee One-Call System is an organization that takes information from someone who is going to dig and notifies utilities, such as ourselves, so that we may locate any of our underground pipes in the immediate area. The service is free and it’s the law. So remember three (3) days before you plan to dig, dial 811.
What is Natural Gas
Natural gas is a colorless, odorless gas that is lighter than air. Because it is odorless, we add a harmless odorant so that you can smell it. The odorant gives it the distinctive smell of rotten eggs. Despite this natural gas is non-toxic. However it can displace the air if allowed to accumulate in an enclosed sealed room. Although natural gas is a safe, dependable fuel, like any other form of energy it must be used with care and respect.
Recognize and Report a Natural Gas Leak
The following information will help you detect a natural gas leak. Always remember to be safe. If you have any doubts, do not hesitate to give us a call.
Leaks may be detected by noticing any of the following:
1) Smelling gas (odorant) near a meter or pipeline, sometimes after excavation work
2) A hissing or roaring sound caused by escaping gas
3) Dead vegetation in an otherwise green environment near a gas line
4) Blowing dirt, grass or leaves
5) Steady bubbling in a wet, flooded areas or other water environment
6) A fire in or near an appliance or gas pipe
In the event of a detected gas leak, the following safety procedures should be followed:
1) DO NOT try to locate the problem yourself
2) DO NOT turn on or off any light or fan switches
3) DO NOT operate anything electrical: switches, phones, radios, doorbells, etc.
4) DO NOT operate any vehicle or motor of any kind in or near the building.
5) DO NOT light a match or use a cigarette lighter or anything that produces a spark or flame or other source of ignition
6) Evacuate yourself and others from the building or area immediately
7) From a safe distance from the leak call Hawkins County Gas or 911.
Call 24-Hours a Day 423-272-8841 for Emergency Service
Safety Related Maintenance and Surveys
In keeping the public safe from potential hazards, such as fire or explosion caused by leaks, Hawkins County Gas Utility is required to perform an annual corrosion control survey. This is a survey of the District’s steel piping to help ensure that it is not rusting or corroding, or being damaged by the soil. We perform a gas leakage survey of all schools, churches, and other business that have large gatherings of people each year. And we do a leakage survey of all the gas piping outside around your home every 5 years. Additionally, our employees perform periodic “sniff tests” to ensure that adequate odorant is being added to the natural gas. This ensures that a leak can be smelled long before it might become dangerous.
Gas Meter Tips
As an added safety measure and to help ensure correct meter readings:
1) Know where your gas meter is
2) Keep it clear for emergency responses
3) Keep shrubbery trimmed from around your gas meter. If we can’t see it, then it could mean valuable time lost looking for it behind bushes.
4) Never allow trees or large bushes to grow around the gas meter. As the tree or bush grows it can cause fittings to break
5) DO NOT enclose your gas meter
6) DO NOT tie pets or other objects to your gas meter or gas piping
7) DO NOT pile mulch, soil, concrete or asphalt so high that it covers the bottom of the gas meter or cut-off valve. Gas meters can rust or corrode and leak if covered with mulch, soil, concrete or asphalt.
8) DO NOT electrically ground anything to the gas meter or service line.
Remember, natural gas is a safe and reliable source of energy that like electricity must be treated with respect and care. Keeping these safety tips in mind will help keep the natural gas system that serves you and thousands others safe and reliable for decades to come.
Call 24-Hours a Day 423-272-8841 for Emergency Service
211 Contact Concern of Northeast Tennessee is a non-profit telephone helpline ministry established in 1976.
Dial 2-1-1 for information/referral for free access to health & human services in Sullivan, Hancock, Hawkins or Johnson Counties. Cell phones should dial (423) 246-CARE. Services include:
- Comprehensive information and referrals on services available to those in need in our community
- Crisis intervention (assisted by area professionals)
- Daily reassurance calls to those who live alone.
- Answering services for area agencies.
- A trained volunteer who provides a caring and listening ear to those in need.
Hours are 8 a.m. to 11 p.m. (365 days each year).
FOR OUR CUSTOMERS' CONVENIENCE...
YOU CAN PAY YOUR GAS BILL AT:
CITIZENS BANK OF EAST TENNESSEE
FIRST COMMUNITY BANK
U S BANK
Hawkins County Imagination Library provides a book per month to registered children under the age of 5 in Hawkins County. Please make a donation during the "Adopt a Child" pledge drive to show your support.
- One child $15 per year
- Two children $30 per year
- Three children $45 per year
- Five children $75 per year
- 16 children $250 per year
- 33 children $500 per year
- Any amount!
There are still over 2000 children under the age of 5 in Hawkins County that are unfunded for this program.
Donations may be mailed to P.O. Box 512, Rogersville, Tennessee 37857